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Network control associate buy in US, Free Classifieds Ads

Job Description:

  • Provide technical support for large private communications network.
  • Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

Required Experience:

  • Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field, and 2 years of related experience.
  • 2+ years of experience that requires physical layer and routed technologies experience.
  • 2+ years of experience networking technologies experience with RF, SONET and Time Division Multiplexing.
  • 2+ years of experience with Network Management systems and tools.
  • 2+ years of experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, APC, and Aviat.

Desired Skills:

  • Previous experience in telecommunication call centers.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Experience in UNIX and Remote Access solutions is a plus.
  • Experience with call center phone systems and ability to work in a fast-paced environment.
  • Ability to support short-term emergency evacuation to local or remote backup facilities.

Years of Experience: 2 Years Minimum

Minimum Degree Required: Bachelor's degree


 
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