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Lab Support Service Technician - Malabar Laboratory, Full Time buy in US, Free Classifieds Ads

Description:

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by\: Ensuring optimal support of laboratory testing activities through timely and accurate specimen collection. Processing customer requests (with the understanding that patients, visitors, all hospital staff, physicians and fellow co-workers are all our customers) and resolving customer issues in a fantastically friendly, courteous, professional and timely manner Using all resources in the most efficient manner.
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Primary Accountabilities
Understands and applies knowledge of test specimen requirements and utilizes available reference materials to ensure that all required specimens are collected and no omission errors or inadequate specimens result.
Uses care in performance of duties to avoid clerical errors at the points of registration or test order from Reference Lab Requisitions (errors\: tests ordered under wrong account, tests ordered under wrong facility, tests ordered under wrong physician, wrong test ordered, or not ordering tests as indicated); as applicable.
Complies with policies/procedures/processes in the collection and processing of patient specimens and provision of patient services, including offsite phlebotomy services as applicable.
Meets collection turn-around-times >98% daily.
Performs venipuncture?s with <3% recollects.
Performs blood culture collections with <3% contamination rate.
Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period.
Understands and provides quality patient care by providing complete and accurate information on all collection materials (labeling errors during collection defined as\: rejected specimen due to manual misspelling of patient name or rejected specimens due to missing required information).
Ensures the correct procedures are performed on the correct patient by verifying two forms of patient identification.
Verifies orders from the medical chart/requisition.
Verifies that the label (s) is ordered correctly and corresponds to the requisition, as applicable.
Practices aseptic and sterile techniques.
Meets safe driving requirements and maintains uncompromised specimen integrity during transporting of specimens via automobile, as applicable.
Adheres to Joint Commission National Patient Safety Goals.
Reports all malfunctioning equipment (non-IT) to the BioMed department, fellow associates and management.
Reports all malfunctioning IT equipment (i.e., telephones, PC's, paper printers, etc.) to the IT department, fellow associates and management.
Completes specified jobs/tasks by deadline and/or provides requested information in a timely and concise manner.
Maintains current BLS certification, American Medical Technologists or National Healthcare

Qualification:

High school diploma or equivalent
Valid Driver?s License, as applicable.
Phlebotomy certification from an accredited national phlebotomy certification agency, or certification from an accredited phlebotomy program requiring a minimum of 120 hours of course work, or two years of phlebotomy experience, including geriatric and pediatric collections.
EKG certification, as applicable.
Proficiency in the skills under Inpatient and Outpatient Phlebotomy preferred.
Current AHA BLS certification or achieved prior to start date and maintain.
Ability to prioritize and organize to maximize quality, value, service and productivity.
Medical Terminology knowledge preferred.
Strong computer skills.
Willing and able to work with bio-hazardous/toxic materials following OSHA guidelines.
Must be able to cover alternative shift to cover department when requested by Supervisor.
Must be able to work weekends and holidays.
Knowledge of quality assurance policies.


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